Home Care Process

Contact us to get started

On your initial call, you will speak to a knowledgeable staff member who will be your main point of contact throughout the intake process. After listening to you and collecting some pertinent information, an appointment will be made for a FREE, no-obligation home assessment.  Our Client Care Coordinator will come to your home and meet with you and your family to determine what type of service is needed.

Free home care assessment

Our Client Care Coordinator will visit you to learn as much as possible about your needs and goals, home care issues, and the qualities of a Caregiver you seek.

The Assessment includes:

  • Functional Abilities
  • Personality Profile
  • Nutrition Analysis
  • Home Safety Inspection

The Assessment requires no obligation on your part.  You will not be asked to sign anything at that time unless you wish to proceed with services.

Your plan of care

Our Client Care Coordinator will create an individualized Plan of Care to be implemented by your home care team. This mutually agreed upon Plan of Care is created in conjunction with the client’s and/or family’s recommendations. With your permission, we send your Plan of Care to your Primary Care Physician.

Caregiver matching

Our office staff spends a great deal of time and effort evaluating your home care situation and personality requests, and then carefully selects a Caregiver(s) we believe, from our experience, would be the “Right Fit”. For example, some people prefer someone who is talkative, while someone else might like someone a little quieter. Another example is that some people prefer someone who takes direction well, while others require someone more assertive.

If the match isn’t correct the first time, we will find another Caregiver for you. We won’t rest until we find you the “Right Fit”.

Caregiver orientation & introduction

Our team will explain everything about the case to any new Caregiver. In addition, our Client Care Coordinator will come to your home to introduce you and to familiarize and orient your Caregiver to the Plan of Care, your home environment, and social dynamics. This increases the likelihood of a comfortable transition. The introduction is very important toward establishing a successful relationship between you and your Caregiver. The first few days/weeks are crucial to the relationship’s long-term success. This is not a common practice, and we believe is indicative of the passion we have for our work.

Ongoing supervision

Our Client Care Coordinator conducts a supervisory home visit every 2-3 weeks or as needed to ensure the Plan of Care is being properly followed or needs any revisions. This is another major differentiator for our home care service.

 

Ongoing support and Communication

Each Caregiver is managed by our Client Services Team which includes our Scheduler and Client Care Coordinator.  Our Client Services Team is responsible for the day-to-day scheduling and care issues and serves as your dedicated liaison with our agency. It is their job to personally know you and your family and to frequently communicate with you.

Insurance management

CCAH is a private pay agency which means our clients pay us directly. However, home care is often reimbursed by Long Term Care Insurance. We work with you to submit documentation to your insurance company on a regular basis so you receive your reimbursement in a timely manner.