Patient Advocacy Services

What do these test results mean? Should we get a second opinion? What do we do next? Will insurance cover this? What type of facility should I choose? What's the difference between independent living and assisted living?

Navigating the healthcare system and language can be challenging and stressful. Michelle, our founder, is Board Certified in Patient Advocacy. As a separate service from home care, We help families clarify their choices to make informed decisions and assist in negotiating the desired care in the healthcare system.

By combining home care and patient advocacy CCAH is able to complete our mission of providing truly complete home care for seniors.

How can patient advocacy benefit you?

Sadly, good intention and genuine interest in helping family members is not enough to achieve desired outcomes in our healthcare system.

Patient Advocate Duties

  • Path of care options
  • Worked With Loved Ones
  • Insurance Policies
  • Explaining Rights
  • Payment Support

Path of care

Advocates will explain any of the tests performed on that patient, describe the diagnosis given and explain the treatments available. Those loved ones often have questions about what the doctor will do and what they should do when the patient goes home. Advocates can also help the loved ones of patients make arrangements for filling prescription drugs, having medical professionals stop by the home for check-ups and getting medical equipment.

Worked With Loved One's Long Distance

A patient advocate will also work with the loved ones of a patient to help those friends and family members understand what will happen next and what they can do. Our expertise can relieve the stress, guilt, and fear of not being there when they need you.

Insurance Policies

Advocates will help that patient understand what his or her insurance covers and any remaining amount left over after insurance pays the bill. If the patient does not have insurance, the advocate can work with the financial offices to find alternatives.

Patient Complaints

Complaints include both minor and major issues. A minor issue may come from a man who doesn't like his nurse or a woman who is unhappy with her bed linens. More serious issues can include reports of misconduct like a doctor or nurse who acts in an unprofessional manner during a surgical procedure or a physical exam. The advocate may need to report some complaints to a higher authority in the hospital.

Explaining Rights

One important role of an advocate involves the explaining of the rights that patients have. This is often necessary when a patient wants to check out of the hospital. Patients have the legal right to check "against medical advice ". The advocate will fully explain what will happen if the patient leaves list the benefits of staying and seeking treatment and provide patients with other information to ensure that they make the right decisions regarding their own health care.

What is Board Certified Patient Advocacy and how did it come about?

Leaders in the field saw the need for a broadly recognized certification process and formed the Patient Advocate Certification Board (PACB). The goal of PACB is to develop standards and practices that reflect the broad knowledge and insight of the diverse professional community.  As a part of that process, PACB developed a certification examination that was given for the first time in March 2018.

My medical and caregiving experience guides the vision of Customized Care at Home and ultimately deliver unique support services that help clients stay in their homes longer and safely and happily age in place. Many seniors only need a little support to continue to live at home. Non-Medical Home Care meets that need.